Return Policy
For a return, an incorrect item or an issue with an order, begin by contacting Loravenao.
Information that helps us respond
Send your order number, the item concerned and the reason for contacting us. Photographs help us understand damage or a mismatch with the order. Please retain the item and packaging while we review the issue.
Before a parcel is sent
Contact us to obtain instructions and identify your parcel. Do not assume that a delivery label is a return authorization. The return address is the registered business address shown below.
Refund and return arrangements
This collection is not yet released for sale. The applicable return period, item-condition requirements, return-shipping responsibility and refund timetable will be made available before orders are accepted. Nothing in this page removes consumer rights that cannot lawfully be excluded.
Registered and return address
Malipo Hongyi Technology Co., Ltd.
Room 1-901, Building 13, Phase II, Ronghua Bieyuan, Laixi Road, Mali Town, Malipo County, Wenshan Zhuang and Miao Autonomous Prefecture, Yunnan, China